FAQ

The fastest and easiest way to book is directly through our website. Alternatively, you can also send us the completed travel registration form by mail or email. If your desired trip is available, you will receive immediate confirmation; otherwise, we will offer you an alternative.

Our original tours stand for the highest quality in planning, organisation and service. All tours are checked, experiences are bundled and the services of our service providers are controlled. Our original tours are marked with the respective quality seal.

SE-Tours GmbH is the tour operator for all original tours. The general terms and conditions of SE-Tours GmbH apply.

You can be sure that we have carefully selected our partners. That's why you can expect the same as from our original tours: a wonderful holiday.

For our partner tours, the GTCs of the respective tour operator of the tour apply.

You can pay your trip securely by bank transfer, credit card and with Paypal. You can reach the payment page of our payment service provider VR Payment via the following link.

You can always pay your onboard expenses in cash (Euro), and on many ships, also with major credit cards such as Visa and Mastercard, as well as with debit cards. For precise information about each ship, please refer to your travel documents.

Bike & Boat Tours:

Onboard catering includes a breakfast buffet, a lunch package for bike tours that you assemble yourself during breakfast (if you're on board during lunchtime, there's instead a light lunch served), and a 3-course dinner in the evening. Additionally, if you're back on the ship in the afternoon, coffee/tea is often served.

River Cruises:

Catering consists of breakfast, multi-course lunch and dinner, afternoon coffee/tea with pastries, and a light midnight snack. Plus, many trips include a beverage package. As a crowning finale to your journey, your captain invites you to a gala dinner.

Smoking is prohibited in all interior rooms on board the ships. The only smoking-area on board is the sun deck. Please be considerate of your fellow passengers.

A prerequisite for a great bike tour is a good bike. You can find all the details about our bikes and e-bikes here. SE-Tours offers bikes from a height of 1.50 m to 2.0 m and a body weight of up to 110 kg. Only a limited number of e-bikes are available on the ships. Early reservation is therefore necessary.

Available upon request, with an additional fee and in limited quantity. We will not be held liable for any damages – resulting from the transfer from ship to land and back or other – loss or theft. Please note that we only take E-bikes with a removable battery. Repairs have to be conducted on your own. The breakdown service of our tour guides does not cover the usage of your own bicycles and is not included.

Unfortunately, special bicycle sizes such as tricycles, tandems etc. cannot be transported on our ships.

On a self-guided tour you can design your cycle day as you want. We will furnish the detailed information material including maps. On a guided tour, you cycle in a group together with an experienced tour guide who knows his way around.

All mentioned kilometer distances are approximate distances of the recommended bike tours and should serve as a guideline for you. Enjoyable cycling is our priority. With few exceptions, you will ride very comfortably on predominantly flat terrain without significant inclines. The daily stages typically range between 15 and 60 km.

Bike & Boat Tours:

On the ships, there's a relaxed atmosphere. The choice of your clothing is entirely up to you - simply wear what makes you comfortable.

For your bike tours, clothing should be similarly comfortable but also functional. We recommend breathable shirts and cycling shorts with seams designed to prevent chafing. Additionally, consider weather-resistant and, depending on the weather, warm clothing: sweaters, windbreakers, or rain jackets are optimal. Sturdy athletic shoes are also essential. A bike helmet completes the equipment.

River Cruises:

Casual, sporty-elegant attire. No special formal wear is required in the evenings. For the Captain's Dinner, we recommend ladies wear a pretty dress or suit and gentlemen wear a suit.

Our tours are not suitable for people with reduced mobility.